Alicia TerraCycle Customer Care
Activity overview
Latest activity by Alicia
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Alicia created an article,
Do I need to send my parcel with UPS or with FedEx?
From October 21, 2025, all the shipments for our free recycling programmes will need to be sent via FedEx.You will find here all the information on how to proceed.Any shipments sent via UPS after O...
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Alicia created an article,
How do I drop off my shipment at a FedEx shop?
Before bringing your shipment to a FedEx shop, please make sure to request your shipping label. Make sure your box weighs a maximum of 30kg and doesn't exceed 100cm x 70cm x 70cm. Attach your ship...
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Alicia created an article,
How do I organise a parcel collection with FedEx?
Once you have requested your FedEx shipping label, affix to a box that weighs no more than 30kg and is no larger than 100cm x 70cm x 70cm. Go to FedEx website Choose Drop-off or Collection and cli...
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Alicia created an article,
How do I access shipping labels and send my rubbish?
To request your shipping label Log in to your account, Select the "my programmes" page Find the programme you need to ship rubbish for and select 'request shipping label(s)' The label is sent to y...
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Alicia created an article,
How can I recycle my writing instruments?
The Writing Instruments Free Recycling Programme closed in December 2024 and we currently do not have a free recycling solution to recycle pens. We do however have paid-for solutions in the form of...
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Alicia commented,
Hello, thank you for contacting us. We have just replied to the email you sent us over the weekend, as we would need more details on this shipment to assist.Best regards,
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Alicia commented,
Hello Pam, thank you for your message. We emailed you with all the information to return your Zero Waste Bag. Best regards,
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Alicia commented,
Hello @morag.mathieson48, you can find all the information on how to organise your shipment (with UPS) in our article here. Should you have any other questions, please don't hesitate to contact us ...
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Alicia created an article,
Do I need a Waste Transfer note for my Zero Waste Box or my Zero Waste Bag?
An annual waste transfer note is required for waste originating from a commercial activity. You do not need to complete a waste transfer note if you order a box or a bag for your home. If you are a...
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Alicia created an article,
I am a business. How do I receive the Annual Waste Transfer Note for my Zero Waste Box?
An annual waste transfer note is required for waste originating from a business or commercial activity. Please note that members of the public (households) collecting waste at home are exempt from ...
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