Alicia TerraCycle Customer Care
Articles
Recent activity by Alicia
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How can I recycle my rubbish for free with TerraCycle?
Our free recycling programmes are sponsored by brands, manufacturers and retailers around the world to help you collect and recycle your hard-to-recycle rubbish. Simply select the programme you wis...
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- 4 followers
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- -2 votes
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How can I send my parcel with InPost?
Attached to this article is a poster with step-by-step instructions for you to download. Alternatively please follow the below steps: Log in to your account, Select the my programmes page, Find th...
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- 4 followers
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How will the products be packed?
Your products will arrive plastic-free! They are safely packed inside a cardboard box, made of recycled paper.
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- 4 followers
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How do I correct a delivery address after I have placed an order?
Delivery addresses may be edited before your order has shipped by contacting us.However, once an order has shipped, the address can no longer be changed. Please note that some orders ship in under ...
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- 4 followers
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Do I need to fill out a waste transfer note?
If you intend to collect waste at commercial premises (a business location such as a shop, school, charity or church), then you must have a waste transfer note for the waste you are sending to Terr...
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- 5 followers
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- -1 votes
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How do I arrange a return of my Zero Waste Box™?
When your Zero Waste Box™ is full, simply tape the top opening shut. Your box will arrive with a prepaid return shipping label already attached on the back.All you have to do is schedule the collec...
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- 5 followers
- 2 comments
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As a private collector, can I request a branded TerraCycle box for collections?
Branded collection boxes are only available to public drop-off locations to help with promoting awareness of their site and acting as a clear sign-post for where members of the public should drop o...
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- 4 followers
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- 1 vote
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How can I update my account details despite having a public drop-off location on a smart map?
If you're looking to amend your address, please contact us. For all other changes, follow the below steps: Log in to your account, Click edit personal info, Amend your details Don't forget to cli...
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- 4 followers
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What is a public drop-off point and what does it involve?
A TerraCycle public drop-off point is a location that increases access to recycling solutions for hard-to-recycle rubbish through TerraCycle’s free recycling programmes. Community members can find ...
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- 6 followers
- 2 comments
- -1 votes
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How can I add a charity?
If you can't find the non-profit organisation of your choice and wish to upload a new charity to our database simply: Log in to your account, Visit our 'Add a new charity' page, Complete the serie...
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- 4 followers
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