Alicia TerraCycle Customer Care
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Recent activity by Alicia
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If I order a Zero Waste Box™ and TerraCycle®’s recycled products together, will they arrive at the same time?
If you place an order for a Zero Waste Box™ and TerraCycle®’s recycled products together, we cannot guarantee they will arrive at the same time, as they will be shipped separately.
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Is the actual box recycled when it arrives at the Materials Recovery Facility?
Yes, the cardboard and the plastic liner are manually separated, then recycled by a processing partner.
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How often do I need to obtain a new waste transfer note?
You just need to obtain a waste transfer note per commercial premises, every year. You’ll need one waste transfer note for each programme you collect waste for.If you don’t send any shipments for a...
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Where can I find a box to send my rubbish?
We encourage you to send your rubbish in re-used boxes. Keep a hold of any boxes you may receive a delivery in.Here's a handy list of locations you may be able to source them from:SupermarketsRetai...
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Why is my box delivered in a plastic envelope and how can I recycle it?
We use plastic mailing bags to protect boxes from bad weather conditions and to apply shipping labels on the outside of the package. We will recycle the plastic mailing bag if you place it inside y...
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Are Zero Waste Box™ shipments carbon neutral?
Our shipping meets carbon-neutral standards through our shipping partners and through third-party verification. Shipping emissions are offset annually through the purchase of verified carbon credit...
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How can I send rubbish back using a recycling envelope?
Order a pre-paid envelope from the relevant recycling envelope page Once received, remove the pre-paid return label from inside the envelope and cover your address with it Place your rubbish insi...
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What is the Zero Waste Box Referral Programme?
You will find all the information about the Zero Waste Box Referral Programme on this page, in the section "Referral Programme".
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Why do I have to pay for a Zero Waste Box™?
The cost for the Zero Waste Box™ is a cost associated not with the physical box itself, but rather the service provided. As this service is completely independent of our free recycling programmes, ...
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I am a business who wants to promote a take back recycling scheme using Zero Waste Boxes™, what am I allowed to communicate?
If you are a business choosing to offer a recycling solution to your customers using Zero Waste Box™, we are looking forward to working with you and have put together a guide to help you promote yo...
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