Alicia TerraCycle Customer Care
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Recent activity by Alicia
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What will happen to shipments sent before I had my waste transfer note?
Shipments sent before, or due to arrive, will still be accepted and won’t cause any issues. You can request your waste transfer note for previous shipments/years. Going forward, in case you need to...
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I don't have a printer, how can I print my shipping label?
We are unable to assist with printing any labels. We would advise asking a family member / friend if they can help. Or alternatively your local library may offer a printing service. You can also lo...
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How often do I need to obtain a new waste transfer note?
You just need to obtain a waste transfer note per commercial premises, every year. You’ll need one waste transfer note for each programme you collect waste for. If you don’t send any shipments for ...
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Where can I find a box to send my rubbish?
We encourage you to send your rubbish in re-used boxes. Keep a hold of any boxes you may receive a delivery in. Here's a handy list of locations you may be able to source them from: Supermarkets R...
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Are the boxes FSC® certified?
Yes, our cardboard boxes are FSC® certified. FSC® stands for 'Forest Stewardship Council'. It is is a certificate that guarantees that the materials are sourced from sustainably managed areas.
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Is the actual box recycled when it arrives at the Materials Recovery Facility?
Yes, the cardboard and the plastic liner are manually separated, then recycled by a processing partner.
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How can I send rubbish back using a recycling envelope?
Order a pre-paid envelope from the relevant recycling envelope page Once received, remove the pre-paid return label from inside the envelope and cover your address with it Place your rubbish insid...
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Why is my box delivered in a plastic envelope and how can I recycle it?
We use plastic mailing bags to protect boxes from bad weather conditions and to apply shipping labels on the outside of the package. We will recycle the plastic mailing bag if you place it inside y...
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Are Zero Waste Box™ shipments carbon neutral?
Yes. On top of collecting and recycling waste that would otherwise be destined for landfill or incineration, we have made a commitment that Zero Waste Box™ shipments through UPS are carbon neutral....
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I am a business who wants to promote a take back recycling scheme using Zero Waste Boxes™, what am I allowed to communicate?
If you are a business choosing to offer a recycling solution to your customers using Zero Waste Box™, we are looking forward to working with you and have put together a guide to help you promote yo...
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