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Alicia TerraCycle Customer Care

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Recent activity by Alicia

  • Do you have any tips on fitting more rubbish in a cardboard box?

    To help compress your rubbish you can:Place a weight or heavy item on top of the rubbish overnightUse an old plastic bag to compact flexible packaging. You can even vacuum the air out of the bag.

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  • What should I do if my box arrives damaged?

    We expect our warehouse and courier company to handle your shipment with great care. However parcels can sometimes be damaged in transit.If your box arrives damaged, please notify us within 48 hour...

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  • Can I use my InPost drop-off code for more than one parcel?

    No - it's one code per parcel, and one parcel per locker compartment.

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  • Are the boxes FSC® certified?

    Yes, our cardboard boxes are FSC® certified. FSC® stands for 'Forest Stewardship Council'. It is is a certificate that guarantees that the materials are sourced from sustainably managed areas.

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  • What is a SIC code, and how do I find mine?

    A SIC code is the ‘Standard Industrial Classification of Economic Activities’ of the commercial premises where you collect waste. These codes are intended to help classify businesses according to t...

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  • How can I delete myself from the smart map?

    Log in to your account Head to the 'my programmes' page Click the 'X' next to the programme name to remove yourself from the programme and the map. You'll receive an e-mail to confirm this and wi...

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  • Will I get proof of postage with InPost?

    Yes - once you have put your parcel in the locker you will be sent an email confirmation.

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  • Can I earn points with Zero Waste Box™?

    No. The Zero Waste Box service is separate from the Free Recycling Programs and does not provide rewards points.

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  • How can I access my recycling history?

    Reporting is always accessible through your TerraCycle account. You can log in to your account and pull reporting from your profile. This information can be found under the "Recycling History" sect...

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  • I don't have a printer, how can I print my shipping label?

    We are unable to assist with printing any labels. We would advise asking a family member / friend if they can help. Or alternatively your local library may offer a printing service.You can also loo...

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