Alicia TerraCycle Customer Care
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Recent activity by Alicia
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I can’t download a free shipping label. Why?
Changes may have been made to the programmeDue to the growing popularity of our programmes, we may have to amend programme rules to make them more efficient. We may change the type of collectors re...
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Do you have any tips on fitting more rubbish in a cardboard box?
To help compress your rubbish you can:Place a weight or heavy item on top of the rubbish overnightUse an old plastic bag to compact flexible packaging. You can even vacuum the air out of the bag.
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How can I recycle a type of rubbish you do not have a free recycling programme for?
Did you know that most packages and products are not recyclable kerbside because it costs more to collect and recycle them than the value of the recycled outputs?The free recycling programmes we ru...
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Can I use my InPost drop-off code for more than one parcel?
No - it's one code per parcel, and one parcel per locker compartment.
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If I order a Zero Waste Box™ and TerraCycle®’s recycled products together, will they arrive at the same time?
If you place an order for a Zero Waste Box™ and TerraCycle®’s recycled products together, we cannot guarantee they will arrive at the same time, as they will be shipped separately.
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How do I assemble and set up my Zero Waste Box™?
Once received, start by unfolding the flat box. Next, fold and close the top lid and secure it with the cardboard flap. Press down on the perforated cut-out on the top lid. Remember to place your ...
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What is a SIC code, and how do I find mine?
A SIC code is the ‘Standard Industrial Classification of Economic Activities’ of the commercial premises where you collect waste. These codes are intended to help classify businesses according to t...
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How can I delete myself from the smart map?
Log in to your account Head to the 'my programmes' page Click the 'X' next to the programme name to remove yourself from the programme and the map. You'll receive an e-mail to confirm this and wi...
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Will I get proof of postage with InPost?
Yes - once you have put your parcel in the locker you will be sent an email confirmation.
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Can I order Zero Waste Boxes™ via Sales Quotes?
You can create an account with us and pay by bank transfer if your purchase exceeds £1000. Please email your order details to our Customer Care team.We will require your billing and delivery inform...
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