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Alicia TerraCycle Customer Care

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Recent activity by Alicia

  • I need to cancel or return my order. How can I do this?

    If your order has not yet been sent, you can cancel it:1. On the order confirmation page, straight after the order has been placed2. In the order history on the user profileIf your order has alread...

    • Updated
    • 4 followers
    • 0 comments
    • 0 votes

  • Where do you deliver?

    This online ordering service is only available in the UK. We don’t operate in British Overseas Territories, Crown Dependencies (Guernsey Island, Jersey Island, the Isle of Man), the Channel Islands...

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    • 3 followers
    • 0 comments
    • 0 votes

  • Do I need to submit a waste transfer note request for every shipment?

    You need one waste transfer note per programme you are a part of. If you join a new programme, the newest waste transfer note will automatically be sent to your email address.To find out how to obt...

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    • 4 followers
    • 0 comments
    • 0 votes

  • How do I use a smart map?

    Simply search your postcode in our interactive map to see an overview of all waste streams.If you're looking for a particular programme, visit the relevant programme page and search your postcode o...

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    • 7 followers
    • 0 comments
    • 1 vote

  • I'd like to set up a public drop-off point but the programme is full, what can I do?

    Did you know that most packages and products are not recyclable kerbside because it costs more to collect and recycle them than the value of the recycled outputs? The free recycling programmes we r...

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    • 3 followers
    • 0 comments
    • -1 votes

  • How can I recycle a type of rubbish you do not have a free recycling programme for?

    Did you know that most packages and products are not recyclable kerbside because it costs more to collect and recycle them than the value of the recycled outputs?The free recycling programmes we ru...

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    • 4 followers
    • 0 comments
    • 0 votes

  • Which free recycling programmes do you offer?

    You can view a full list of free recycling programmes here.

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    • 4 followers
    • 0 comments
    • 0 votes

  • Can I order only one coaster?

    Unfortunately not, the coasters are sold in sets of two and cannot be sold individually.

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    • 4 followers
    • 0 comments
    • 0 votes

  • What happens if I don’t fill this out?

    In the event that you and the commercial premises you collect waste at are subject to an audit by organisations such as the Environment Agency, you could be prosecuted if you are unable to provide ...

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    • 4 followers
    • 0 comments
    • 0 votes

  • Can I have more than one public drop-off location on the map?

    No. Account holders can only have one public drop-off location registered as per our Terms and Conditions.

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    • 4 followers
    • 0 comments
    • 0 votes