Alicia TerraCycle Customer Care
Articles
Recent activity by Alicia
-
How can I access promotional materials to boost my collections?
Attached to this article you will find a kit to decorate your public drop-off point. You can also find a selection of promotional posters here.For programme specific posters: Log in to your accoun...
- Updated
- 4 followers
- 0 comments
- 0 votes
-
I have requested a shipping label but I am yet to receive an email to download my label.
There may be a slight delay in the e-mail generating, if so: Log in to your account and head to the 'my programmes' page Find the programme you're sending rubbish for. If you have active labels, s...
- Updated
- 4 followers
- 0 comments
- 0 votes
-
Will I receive points for dropping off my waste at a public drop-off point?
Points are awarded to the public drop-off point administrator.Please contact your local public drop-off point to find out who they are intending to donate to. They may be happy to redeem points tow...
- Updated
- 4 followers
- 0 comments
- 1 vote
-
How can I delete my account?
We're sorry you're leaving. Please contact us and a member of our team will reply to your request in a timely manner.
- Updated
- 5 followers
- 1 comment
- 0 votes
-
Who can participate in the free recycling programmes?
Residents of mainland UK, Northern Ireland and the Isle of Wight can participate in our recycling programmes. Currently, due to logistical reasons we cannot accept participants in the below locatio...
- Updated
- 4 followers
- 0 comments
- -1 votes
-
Why has my parcel not left the InPost locker?
Parcels are collected from InPost Lockers Monday to Saturday.If you dropped off your parcel between Monday to Saturday, it will be collected the same or the next day. Parcels are not collected on S...
- Updated
- 6 followers
- 4 comments
- -3 votes
-
Why do my products look different compared to the ones pictured?
Each product is made from a different selection of packaging and so the colour pattern will naturally vary. This ever-changing mix of recycled material gives the products their unique composition a...
- Updated
- 4 followers
- 0 comments
- 0 votes
-
I need to cancel or return my order. How can I do this?
If your order has not yet been sent, you can cancel it:1. On the order confirmation page, straight after the order has been placed2. In the order history on the user profileIf your order has alread...
- Updated
- 4 followers
- 0 comments
- 0 votes
-
Where do you deliver?
This online ordering service is only available in the UK. We don’t operate in British Overseas Territories, Crown Dependencies (Guernsey Island, Jersey Island, the Isle of Man), the Channel Islands...
- Updated
- 3 followers
- 0 comments
- 0 votes
-
Do I need to submit a waste transfer note request for every shipment?
You need one waste transfer note per programme you are a part of. If you join a new programme, the newest waste transfer note will automatically be sent to your email address.To find out how to obt...
- Updated
- 4 followers
- 0 comments
- 0 votes