Alicia TerraCycle Customer Care
Articles
Recent activity by Alicia
-
I have requested a shipping label but I am yet to receive an email to download my label.
There may be a slight delay in the e-mail generating, if so: Log in to your account and head to the 'my programmes' page Find the programme you're sending rubbish for. If you have active labels, s...
- Updated
- 4 followers
- 0 comments
- 0 votes
-
Will I receive points for dropping off my waste at a public drop-off point?
Points are awarded to the public drop-off point administrator.Please contact your local public drop-off point to find out who they are intending to donate to. They may be happy to redeem points tow...
- Updated
- 4 followers
- 0 comments
- 1 vote
-
How can I delete my account?
We're sorry you're leaving. Please contact us and a member of our team will reply to your request in a timely manner.
- Updated
- 5 followers
- 1 comment
- 0 votes
-
Who can participate in the free recycling programmes?
Residents of mainland UK, Northern Ireland and the Isle of Wight can participate in our recycling programmes. Currently, due to logistical reasons we cannot accept participants in the below locatio...
- Updated
- 4 followers
- 0 comments
- -1 votes
-
What should I do if my box arrives damaged?
We expect our warehouse and courier company to handle your shipment with great care. However parcels can sometimes be damaged in transit.If your box arrives damaged, please notify us within 48 hour...
- Updated
- 4 followers
- 0 comments
- 0 votes
-
Why has my parcel not left the InPost locker?
Parcels are collected from InPost Lockers Monday to Saturday.If you dropped off your parcel between Monday to Saturday, it will be collected the same or the next day. Parcels are not collected on S...
- Updated
- 6 followers
- 4 comments
- -3 votes
-
Why do my products look different compared to the ones pictured?
Each product is made from a different selection of packaging and so the colour pattern will naturally vary. This ever-changing mix of recycled material gives the products their unique composition a...
- Updated
- 4 followers
- 0 comments
- 0 votes
-
Do I need to submit a waste transfer note request for every shipment?
You need one waste transfer note per programme you are a part of. If you join a new programme, the newest waste transfer note will automatically be sent to your email address.To find out how to obt...
- Updated
- 4 followers
- 0 comments
- 0 votes
-
What types of rubbish can be recycled through a Zero Waste Box™?
Our Zero Waste Boxes™ cover a large number of waste streams which are usually not recycled by local councils or traditional recycling facilities. Boxes can vary from very specific types of waste (e...
- Updated
- 4 followers
- 0 comments
- 0 votes
-
How do I use a smart map?
Simply search your postcode in our interactive map to see an overview of all waste streams.If you're looking for a particular programme, visit the relevant programme page and search your postcode o...
- Updated
- 7 followers
- 0 comments
- 1 vote