Alicia TerraCycle Customer Care
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Recent activity by Alicia
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Can I send you rubbish without being registered on a programme?
To recycle any rubbish which you have collected, you will need to take it to your nearest public drop-off point. To find your nearest one, please use our interactive map.
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My chosen charity is unapproved. What steps are required to approve it?
This means we're missing some information.After uploading a new charity you'll need to e-mail our customer care team with the charity bank details. Please use the form attached to this article. The...
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How can I remove a programme from my account?
Log in to your account, Go to "my programmes" page, Find the relevant programme you wish to remove and click the small 'x' on the right-hand side. Please note: You'll receive an automatic e-mail ...
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Do I need a TerraCycle account to start recycling?
I'd like to drop off rubbish at my nearest public drop-off pointYou do not require a TerraCycle account. Simply search our map to find a location near you.I'd like to set up my own public drop-off ...
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Can I put two or more parcels in the same InPost locker compartment?
No – when dropping off a parcel at an InPost Locker, each parcel must have its own unique label and be put in separate locker compartments to avoid your parcel going missing.
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If I order a Zero Waste Box™ and TerraCycle®’s recycled products together, will they arrive at the same time?
If you place an order for a Zero Waste Box™ and TerraCycle®’s recycled products together, we cannot guarantee they will arrive at the same time, as they will be shipped separately.
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Where can I access the waste transfer note for my free recycling programme?
Please make sure that the SIC code on your TerraCycle account is updated and the waste transfer note will be automatically emailed to you at the start of each year.You don’t need to print your wast...
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Why do I have to pay for a Zero Waste Box™?
The cost for the Zero Waste Box™ is a cost associated not with the physical box itself, but rather the service provided. As this service is completely independent of our free recycling programmes, ...
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How can I change my public drop-off location name on the Smart Map?
Log in to your account, Click edit personal info, Amend your 'organisation name' Don't forget to click save before leaving the page.
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How can I access promotional materials to boost my collections?
Attached to this article you will find a kit to decorate your public drop-off point. You can also find a selection of promotional posters here.For programme specific posters: Log in to your accoun...
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