Alicia TerraCycle Customer Care
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Recent activity by Alicia
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How big are InPost lockers?
Each locker has three different sized compartments for you to choose from:Small: 8 x 38 x 64 cmMedium: 19 x 38 x 64Large: 41 x 38 x 64 cmAll parcels must be packaged securely. Parcels weighing more...
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What type of recycled material is used to make the products?
The soap holder is made from approximately 4 pieces of beauty packaging (including, but not limited to; hand cream tubes, moisturiser pots, pumps and makeup wipe packets).The coasters are made from...
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When will my order arrive?
Your order should arrive within 3 to 5 working days.Deliveries are carried out by FedEx Monday to Friday between 9 am and 5 pm. After your order has been dispatched from our warehouse, you’ll recei...
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Why have I been removed from a programme?
Collectors are required to send rubbish to TerraCycle every 6 months. If you haven't sent any rubbish within this time period it is likely you've been removed from the programme to create space for...
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How do I generate my waste transfer note for the Free Recycling Programmes?
If it is the first time you’re looking to request a waste transfer note, log in to your account and go to ‘account information’ Check your personal details are filled out correctly, including your ...
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What types of rubbish can be recycled through a Zero Waste Box™?
Our Zero Waste Boxes™ cover a large number of waste streams which are usually not recycled by local councils or traditional recycling facilities. Boxes can vary from very specific types of waste (e...
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I'm currently registered on a programme as a private collector but I want to set up a public drop-off point. What do I need to do?
To join, simply follow these steps: Login to your account, Visit the programme page you want to become a public drop-off point for, Make sure your location fills the requirements, Click the 'join ...
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How can I change my opening hours on a smart map?
Log in to your account, Click edit personal info Select the weekdays to add or remove them and choose the times your location accepts drop-offs from the menu. Please remember, locations must be ...
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Can I request a branded collection box?
Yes, certain programmes allow public drop-off locations to receive a branded collection box. Please note this box is only to collect waste into. We will ask you to use another cardboard box for sen...
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I have not been credited points for my shipment. Why?
This may be due to a number of reasons: Your shipment has not been delivered yet. Track your shipment here for FedEx or here for InPost. Your shipment has not been checked in. This means we've rece...
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