Alicia TerraCycle Customer Care
Articles
Recent activity by Alicia
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How will the products be packed?
Your products will arrive plastic-free! They are safely packed inside a cardboard box, made of recycled paper.
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Can I pay for a Zero Waste Box via PO / bank transfer?
If you spend a minimum of £1,000 you may pay via bank transfer or purchase order. Please contact us with the below details for your order: The amount of Zero Waste Boxes you wish to purchase The si...
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What sizes do Zero Waste Boxes™ come in?
There are three (3) sizes of Zero Waste Boxes to choose from for most waste streams:Small 25 x 25 x 46 cm - capacity: 28LMedium 30.5 x 30.5 x 84 cm - capacity: 78LLarge 38 x 38 x 97 cm - capacity: ...
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Do I need to fill out a waste transfer note?
If you intend to collect waste at commercial premises (a business location such as a shop, school, charity or church), then you must have a waste transfer note for the waste you are sending to Terr...
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As a private collector, can I request a branded TerraCycle box for collections?
Branded collection boxes are only available to public drop-off locations to help with promoting awareness of their site and acting as a clear sign-post for where members of the public should drop o...
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How can I update my account details despite having a public drop-off location on a smart map?
If you're looking to amend your address, please contact us. For all other changes, follow the below steps: Log in to your account, Click edit personal info, Amend your details Don't forget to cli...
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What is a public drop-off point and what does it involve?
A TerraCycle public drop-off point is a location that increases access to recycling solutions for hard-to-recycle rubbish through TerraCycle’s free recycling programmes. Community members can find ...
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How can I add a charity?
If you can't find the non-profit organisation of your choice and wish to upload a new charity to our database simply: Log in to your account, Visit our 'Add a new charity' page, Complete the serie...
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How can I be notified of new programme launches?
Log in to your account Edit your details here. Scroll to the bottom of the page and select the tick box for 'sign me up to receive updates and important information about TerraCycle programmes a...
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What happens with my rubbish after it is sent for recycling?
All of your rubbish is recycled in the region it has been collected. To do this, we partner with multiple third-party facilities to process hundreds of different waste streams. To learn more, we've...
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