Alicia TerraCycle Customer Care
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Recent activity by Alicia
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How can I recycle my rubbish for free with TerraCycle?
Our free recycling programmes are sponsored by brands, manufacturers and retailers around the world to help you collect and recycle your hard-to-recycle rubbish. Simply select the programme you wis...
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How can I recycle my pens, pencils and other stationery?
The Writing Instruments Free Recycling Programme closed in December 2024 and we currently do not have a free recycling solution to recycle pens.We do however have paid-for solutions in the form of:...
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Can I add additional information to my public drop-off location on the smart map?
You can add additional information about your public drop-off location in the notes field. To add this information, simply: Log in to your account Edit your details here. In section 2 titled "dro...
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I have requested an InPost QR code but I am yet to receive an email to download my QR code
There may be a slight delay in the e-mail generating, if so: Log in to your account and head to the 'my programmes' page Find the programme you're sending rubbish for. If you have active QR codes,...
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Can I request PR support?
Our PR team are here to help you raise awareness around your collection point. You can find all the information on our dedicated page here, and simply fill in the form on the page for the team to c...
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How long will it take for the products to be delivered?
Delivery normally takes 3 - 5 working days.
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How do I correct a delivery address after I have placed an order?
Delivery addresses may be edited before your order has shipped by contacting us.However, once an order has shipped, the address can no longer be changed. Please note that some orders ship in under ...
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How do I assemble and set up my Zero Waste Box™?
Once received, start by unfolding the flat box. Next, fold and close the top lid and secure it with the cardboard flap. Press down on the perforated cut-out on the top lid. Remember to place your ...
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Why do I need to obtain a waste transfer note?
Holding a waste transfer note for the waste you actively return proves your compliance with the Waste Duty of Care legislation. As an environmental business working in the waste management sector, ...
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Can I send you rubbish without being registered on a programme?
To recycle any rubbish which you have collected, you will need to take it to your nearest public drop-off point. To find your nearest one, please use our interactive map.
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