Alicia TerraCycle Customer Care
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Recent activity by Alicia
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Can I request a branded collection box?
Yes, certain programmes allow public drop-off locations to receive a branded collection box. Please note this box is only to collect waste into. We will ask you to use another cardboard box for sen...
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I have not been credited points for my shipment. Why?
This may be due to a number of reasons: Your shipment has not been delivered yet. Track your shipment here for FedEx or here for InPost. Your shipment has not been checked in. This means we've rece...
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Who is TerraCycle?
At TerraCycle, we’re on a mission to eliminate the idea of waste®. Together with the businesses, communities, and individuals we’ve partnered with for the past 20 years across 20 countries, we’re o...
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Can I add additional information to my public drop-off location on the smart map?
You can add additional information about your public drop-off location in the notes field. To add this information, simply: Log in to your account Edit your details here. In section 2 titled "dro...
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I have requested an InPost QR code but I am yet to receive an email to download my QR code
There may be a slight delay in the e-mail generating, if so: Log in to your account and head to the 'my programmes' page Find the programme you're sending rubbish for. If you have active QR codes,...
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Can I request PR support?
Our PR team are here to help you raise awareness around your collection point. You can find all the information on our dedicated page here, and simply fill in the form on the page for the team to c...
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How long will it take for the products to be delivered?
Delivery normally takes 3 - 5 working days.
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I need to cancel or return my order. How can I do this?
If your order has not yet been sent, you can cancel it:1. On the order confirmation page, straight after the order has been placed2. In the order history on the user profileIf your order has alread...
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What sizes do Zero Waste Boxes™ come in?
There are three (3) sizes of Zero Waste Boxes to choose from for most waste streams:Small 25 x 25 x 46 cm - capacity: 28LMedium 30.5 x 30.5 x 84 cm - capacity: 78LLarge 38 x 38 x 97 cm - capacity: ...
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Why do I need to obtain a waste transfer note?
Holding a waste transfer note for the waste you actively return proves your compliance with the Waste Duty of Care legislation. As an environmental business working in the waste management sector, ...
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