Alicia TerraCycle Customer Care
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Recent activity by Alicia
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How can I be notified of new programme launches?
Log in to your account Edit your details here. Scroll to the bottom of the page and select the tick box for 'sign me up to receive updates and important information about TerraCycle programmes a...
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What happens with my rubbish after it is sent for recycling?
All of your rubbish is recycled in the region it has been collected. To do this, we partner with multiple third-party facilities to process hundreds of different waste streams. To learn more, we've...
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How big are InPost lockers?
Each locker has three different sized compartments for you to choose from:Small: 8 x 38 x 64 cmMedium: 19 x 38 x 64Large: 41 x 38 x 64 cmAll parcels must be packaged securely. Parcels weighing more...
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What type of recycled material is used to make the products?
The soap holder is made from approximately 4 pieces of beauty packaging (including, but not limited to; hand cream tubes, moisturiser pots, pumps and makeup wipe packets).The coasters are made from...
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I need to edit my order. How can I do this?
Unfortunately, we are unable to make edits to the contents of an order, including changing the payment method used.If you ordered an incorrect item or need to change your payment method, please con...
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Why have I been removed from a programme?
Collectors are required to send rubbish to TerraCycle every 6 months. If you haven't sent any rubbish within this time period it is likely you've been removed from the programme to create space for...
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How do I generate my waste transfer note for the Free Recycling Programmes?
If it is the first time you’re looking to request a waste transfer note, log in to your account and go to ‘account information’ Check your personal details are filled out correctly, including your ...
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What is a Zero Waste Box™?
A Zero Waste Box™ is a complete and convenient solution which includes the storage, shipping and recycling of a particular type of waste that isn't currently recycled through local councils or trad...
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I'm currently registered on a programme as a private collector but I want to set up a public drop-off point. What do I need to do?
To join, simply follow these steps: Login to your account, Visit the programme page you want to become a public drop-off point for, Make sure your location fills the requirements, Click the 'join ...
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How can I change my opening hours on a smart map?
Log in to your account, Click edit personal info Select the weekdays to add or remove them and choose the times your location accepts drop-offs from the menu. Please remember, locations must be ...
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