Alicia TerraCycle Customer Care
Articles
Recent activity by Alicia
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Can I earn points with Zero Waste Box™?
No. The Zero Waste Box service is separate from the Free Recycling Programs and does not provide rewards points.
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- 4 followers
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How are the products made?
The creation process is described below:First designed and made for TerraCycle® in a small workshop in FranceThe packaging is cleaned - Then shredded into plastic flakes - this is where the beautif...
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- 5 followers
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When will my order arrive?
Your order should arrive within 3 to 5 working days.Deliveries are carried out by FedEx Monday to Friday between 9 am and 5 pm. After your order has been dispatched from our warehouse, you’ll recei...
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What is a waste transfer note?
A waste transfer note is an official way of tracking where commercial waste is coming from and where it is going to. It’s part of the Waste Duty of Care legislation and each waste transfer note is ...
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How can I contact the customer care team?
You can send us an e-mail at customercare@terracycle.co.ukOr give us a call on 01465 915018Our lines are open:Monday - Thursday 09:00-17:00Friday 09:00-12:00Please note, this excludes bank holidays...
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What is the difference between private collectors and public drop-off points?
Public drop-off pointsThese are communal collection points ran by an administrator who collects specific types of waste for recycling. The locations are displayed on our map to allow communities to...
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- 4 followers
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How can I add my contact details to the Smart map?
You can now display your telephone number for your public drop-off point. To do so, please: Log in to your account Edit your details here. Select "I'd like the phone number associated with my Ter...
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- 4 followers
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How can I find my nearest public drop-off point?
On our interactive map, simply select the programme you would like to recycle for and enter your postcode to see an overview of all waste streams.You can also visit the relevant programme page and ...
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- 14 followers
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How can I redeem points for my chosen charity?
TerraCycle points are credited to the accounts of private collectors and public drop-off point administrators as a reward for their collection efforts. The total weight of the parcel determines the...
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- 4 followers
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How can I change my account details?
Log in to your account Edit your details here. Don't forget to check the tick box to stay up to date with TerraCycle news, then click save before leaving the page.Please note if you are a public...
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- 4 followers
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- -1 votes