Alicia TerraCycle Customer Care
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Recent activity by Alicia
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How can I recycle my empty medication blister packs?
Since April 2023, TerraCycle is working again with Superdrug in a slightly different capacity to when we partnered with them from 2020-2022 to run the blister pack recycling programme. TerraCycle'...
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- 10 followers
- 5 comments
- -2 votes
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How can I send my parcel with InPost?
Attached to this article is a poster with step-by-step instructions for you to download. Alternatively please follow the below steps: Log in to your account, Select the my programmes page, Find t...
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- 4 followers
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- 0 votes
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How can I contact the customer care team?
You can send us an e-mail at customercare@terracycle.co.uk Or give us a call on 01465 915018 Our lines are open: Monday - Thursday 09:00-17:00 Friday 09:00-12:00 Please note, this excludes bank ho...
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- 4 followers
- 0 comments
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How can I recycle my writing instruments?
The Writing Instruments Free Recycling Programme closed in December 2024 and we currently do not have a free recycling solution to recycle pens. We do however have paid-for solutions in the form of...
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- 1 follower
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What is a SIC code (2007), and how do I find mine?
A SIC code is the ‘Standard Industrial Classification of Economic Activities’ of the commercial premises where you collect waste. These codes are intended to help classify businesses according to t...
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- 4 followers
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I need to cancel or return my order. How can I do this?
You shall first send us a refund request in writing to zerowasteboxes@terracycle.co.uk before proceeding to any returns. We will answer your request within three working days. As long as an item is...
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- 4 followers
- 0 comments
- 0 votes
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I am a business. How do I receive the Annual Waste Transfer Note for my Zero Waste Box?
An annual waste transfer note is required for waste originating from a business or commercial activity. Please note that members of the public (households) collecting waste at home are exempt from ...
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- 3 followers
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How do I use my label number on the UPS website?
You can schedule your parcel collection on the UPS website here. In section 1 "shipping label questions", please make sure to enter your UPS label number starting in 1Z, and without any space wit...
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- 2 followers
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Are there any shipping instructions I should follow?
You will find here a video with the 4 essential rules to follow when preparing your parcel. Each TerraCycle programme has a minimum shipment weight which you will need to adhere to if you wish to r...
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- 4 followers
- 0 comments
- -1 votes
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What are the maximum parcel or box size dimensions?
The box you send your waste in should not exceed 50x50x50cm and should be no heavier than 20kg. For programmes which accept multi-label shipping, the maximum weight of waste sent in one shipment is...
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- 4 followers
- 0 comments
- -1 votes